She then gave us not one number, but three. That we should ignore the first e-mail that we get from the automated system as she was going to select the service and enter in our shipping information.
#Netgear r8500 reboot loop software#
That sounds pretty quick and easy.Īfter telling the customer service agent that we wanted option one she informed us that Netgear is in the process of changing their internal software and that they would have to process the RMA manually on their end.
According to the Netgear website, as soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services. We opted for the standard swap exchange as it was free. Only for a fee of $16.90) and then Advance Next Business Day (U.S. We were then offered three difference RMA services – Standard Swap Exchange, Advance Ground (U.S. We were informed that no matter what customers are responsible for the freight charges to NETGEAR. After doing what technical support wanted us to try they informed us we had a hardware failure and that we needed to send the router back. Every couple minutes the router would reboot and when it wasn’t doing that it had just the amber power light on. We explained to the customer service representative that our Netgear Nighthawk X8 Wifi Router was unresponsive and stuck in a reboot loop. It was a national holiday in the United States, but we were able to get someone on the phone from what sounded like an overseas call center. We woke up to a broken router, so we called Netgear Technical Support at 7:15am CT to initiate the RMA process. July 4th, 2018 – Total Call time 60 Minutes (30 minutes to get someone) The nice part about asking for an RMA is that they will try to solve the problem and troubleshoot it with you over the phone as they don’t want to replace your device unless it had a hardware failure. To request an RMA in all other countries, visit the NETGEAR support page to view your local Support teams contact information. To request an RMA in North America, call 1-88. There is no online form to fill our or chat support application to use. Ignore all that and just call Netgear technical support to start the RMA process by obtaining authorization to return the device. We should point out that Netgear support on wireless routers is only 90 days from purchase, so don’t seek help for your problem as you’ll likely get a sales pitch for $49.99 premium technical support. The good news is that this model was still covered under the devices 1-year warranty, so we figured that we’d contact Netgear customer service and start the RMA process. Power cycling the router and hitting the reset button didn’t change things and we couldn’t even connect over tftp on Linux.
We recently had a Netgear Nighthawk X8 AC5300 Smart WiFi Router give up the ghost when it got stuck in a reboot loop. Most review sites don’t cover the RMA process, but trying to get a consumer electric device repaired or replaced under warranty can truly be a painful experience and is something we like to cover.